Deal with Difficult People: How to Cope with Tricky Situations and People – [Fara autor]

Deal with Difficult People: How to Cope with Tricky Situations and People – [Fara autor]

30,10 lei

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Product Description

While we’d all like a quiet life there are some situations that can’t be ignored – a survey by Staffordshire University Business School estimated that 53% of us will be bullied at work at some point during our working life. In offices workplace bullying is on the rise and discrimination is commonplace. Key customers are ever more demanding won’t take no for an answer and aren’t afraid to tell you so. This fully revised and updated Steps to Success title offers solutions and step-by-step advice on a wide range of contemporary issues from how to defuse tense situations to where to turn if you think you are being discriminated against to stepping in to help others.